(FAQ) Frequently Asked Questions

Registration - Click on the Sing up Icon found in the header or click here to register. Fill out the required information and submit. You will receive an e-mail shortly asking you to verify your e-mail address. If you do not receive an email within a few minutes make sure to check your spam or junk folders. If you still have not received an email please contact us through the contact form and we will get you manually registered. 

Account Verification - Once registered users will be required to verify their identity (Name/Address) in order to buy or sell. Please make sure your profile on the Dealers Den (Name, Address, E-mail matches with your PayPal Verified Address) Using false during signup will be cause for account suspension or termination.

To automatically verify you can use our verification system which uses a one time payment via PayPal of $1.00. Paypal payment notifications are not always instant and can take a few hours for our site to get this notification. If after the payment for verification is made and the account is not verified please contact us. Please Do not attempt to re-verify the account. While we cannot refund this payment once verified you will receive a $1.00 credit on your Dealers Den Account which can be used on future featured auction listings for sellers. Any funds accumulated from this verification will be used to maintain the site licenses fee's and future updates.

Why the Fee?  - The Dealers Den has always tried to maintain the site free of charge to all of it's users. All costs of operating, maintaining and user support on the site has been without pay, But due to many fraudulent users/bidders or scammers trying to signup we need to implement a user verification system. We hope that with this system in place this will prevent fraudulent bidders and provide a safer space for sellers to list their auctions to prevent Non-Paying Bidders and for buyers preventing Non-Preforming sellers

What If I don't have PayPal?  - For any users who do not have PayPal or wish not to use PayPal may manually verify their account with us. To do this you will need to send a photo/scan of an Identification card (State Issued ID Card, Drivers License, Military ID etc)  (Please make sure no Social Security #'s are included) and e-mail us at verify @ thedealersden.com. Please make sure to include your username and e-mail us from your listed e-mail for yor account with us. Once verified your e-mail/image will be promptly deleted and not stored on file. Please allow 24 hours for verification (See our Privacy Policy for more Information) 

I'm Under 18 and Can't Signup

In accordance with standard law people under the age of 18 cannot participate in auctions as they are legal binding contracts.

Filing Abuse Reports against an auction

If the need arises to file an abuse report against an auction/seller please visit the auction page and click on the "Report Abuse" button. This will ensure the auction number and seller information is sent to us automatically. Within your report please keep information short and concise and include evidence to your claim. The Dealers Den will offer assistance to you to settle the claim but it is up to you to show burden of proof against the seller/auction. This can include screenshots,photo, links etc. Depending on the type of claim you may be asked for more specific information. We will not accept abuse reports that are filed on behalf of the owner. The owner/copyright holder etc must file the claim themselves.

Ex. Filing an abuse report saying an auction is using your images or selling an item they do not possess. You must submit photo evidence to us with photos of the item/art etc with a paper/note including the date and your name/email or other identifiable information.

Bidding

    How Can I place a bid?

    To place a bid on an item you must first login to your account. Once logged in a bidding box will be displayed at the right hand side of all auction pages. You can use this box to place your chosen bid.

    What is a Reserve Price?

    You Bid on an Item and see your price in Red and a message stating Reserve not Met - This means the seller has placed a minimum price on the auction that they are willing to sell the item for. In order to win this auction you must bid at least their minimum amount. These amounts are typically not known unless the seller put's in their description.

    How Can I keep track of items I'm bidding on?

    You can keep an eye on items you are bidding on by clicking the 'watch this item' link at the top of the item page. Or By going to the members area then clicking on the Current Bids link

    How do I know if I am outbid on an item?

    Our auction system will automatically notify you via email if you are outbid and your current bids can be seen from the Members Area.

    What is a proxy bid?

    A proxy bid is an amount you set over the current high bid of an Auction. The system will automatically re-bid for the item should your bid be overtaken by a rival bidder. If you are the current high bidder and you would like to raise your maxim bid just place a new bid over your old and the site will raise your proxy bid to the new amount

    How do I ask the seller a question?

    On the auction page, scroll to the body of the auction and click on 'Questions & Answers' and you will be able to send the seller a direct message

    How do I check my messages when I get an email from a seller?

    Log in to the site and click on the members area link at the top, In the side menu click on your Messaging Inbox.

    How do I pay for my item?

    Once you have bid and won an auction you contact the seller via the messaging service or review your purchases through the members area. If the seller has created an invoice for you can pay them directly through the invoice. (Crediting Your Dealers Den Account is not for paying for items - Contact the seller directly to work out payment details)

    Bid Retraction

    Bid retraction by default is not permitted. Bidding in an auction is a binding contract between the buyer and seller. As a buyer if you do need to retract your bid please contact the seller and ask that they approve the retraction. An email will need to be received by both buyer and seller providing the auction # and request/approval for the bid to be removed.

    What do I do if the Seller has not responded?

    Once you have bid/paid for an item please make sure to contact the seller to secure your shipping dates, Make sure to review the sellers Terms on the auction page on time frame (Ex Such as a Commission that is not immediately available to ship) If the seller stops communication with you and you feel they are not performing you may contact us using the Abuse Link and we will be happy to try and contact the seller on your behalf but we recommend that you try and work it out with the seller directly. If necessary, File a Charge Back or PayPal Dispute against your payment to them and leave feedback on the sellers account here. This will also let us know that if we have repeat offenders we can take action against their accounts.

    Why did the auction time extend?

    The Dealers Den Uses an Anti-Sniping feature. If within the last 15 minutes of an auction and your bid is placed the auction time will extend 15 additional minutes. This will ensure all bids are placed and will give you a few minutes to bid again if you would like before the auction ends.

    Buy It Now 

    Buy it Now Auctions will have a special link where a user can purchase out the auction at the asking price without bidding or waiting for an auction to close. If you choose to bid on an auction in the standard format please be advised that another user can still pay asking price and instantly win the auction. 

Selling

How do I track items I'm selling?

Members can click on the Members Area link at the top of the page and then click on Open under the Selling Menu

How do I contact a bidder?

Due to privacy, Members contact details will not be shared until there is a winning bid and the auction is over. The bidder will be able to contact you through the site and ask questions but if you need to reach out to a bidder please contact us and we will forward your message along to the bidder. But once the auction has ended you will be able to use the messaging service to contact the winner.

Server Time

For sellers wishing to use the custom end-dates our servers are set to CST time zone

Anti-Sniping Feature

By default all auctions will use our Anti-Sniping Feature. If the auction is within 15 minutes of ending and a bid is placed. The auction will extend it's time 15 additional minutes. If you would like to not use this feature sellers can select "Disable Sniping Feature" during their auction setup or they can disable it for all their future auctions by going to the Members Area -> Selling -> Seller Tools -> Pre-Filled Fields and checking that option. Then going forward all new auctions will not use this feature