(FAQ) Frequently Asked Questions
Registration - Click on the Sing up Icon found in the header or click here to register. Fill out the required information and submit. You will receive an e-mail shortly asking you to verify your e-mail address. If you do not receive an email within a few minutes make sure to check your spam or junk folders. If you still have not received an email please contact us through the contact form and we will get you manually registered.
Account Verification - Once registered users will be required to verify their identity (Name/Address) in order to buy or sell. Please make sure your profile on the Dealers Den (Name, Address, E-mail matches with your PayPal Verified Address) Using false during signup will be cause for account suspension or termination.
To automatically verify you can use our verification system which uses a one time payment via PayPal of $1.00. Paypal payment notifications are not always instant and can take a few hours for our site to get this notification. If after the payment for verification is made and the account is not verified please contact us. Please Do not attempt to re-verify the account. While we cannot refund this payment once verified you will receive a $1.00 credit on your Dealers Den Account which can be used on future featured auction listings for sellers. Any funds accumulated from this verification will be used to maintain the site licenses fee's and future updates.
Why the Fee? - The Dealers Den has always tried to maintain the site free of charge to all of it's users. All costs of operating, maintaining and user support on the site has been without pay, But due to many fraudulent users/bidders or scammers trying to signup we need to implement a user verification system. We hope that with this system in place this will prevent fraudulent bidders and provide a safer space for sellers to list their auctions to prevent Non-Paying Bidders and for buyers preventing Non-Preforming sellers
I'm Under 18 and Can't Signup
In accordance with standard law people under the age of 18 cannot participate in auctions as they are legal binding contracts.
Filing Abuse Reports against an auction
If the need arises to file an abuse report against an auction/seller please visit the auction page and click on the "Report Abuse" button. This will ensure the auction number and seller information is sent to us automatically. Within your report please keep information short and concise and include evidence to your claim. The Dealers Den will offer assistance to you to settle the claim but it is up to you to show burden of proof against the seller/auction. This can include screenshots,photo, links etc. Depending on the type of claim you may be asked for more specific information. We will not accept abuse reports that are filed on behalf of the owner. The owner/copyright holder etc must file the claim themselves.
Ex. Filing an abuse report saying an auction is using your images or selling an item they do not possess. You must submit photo evidence to us with photos of the item/art etc with a paper/note including the date and your name/email or other identifiable information.